How Salesforce Makes Your Customers Happy
Customers love having their problems solved quickly. Here are some ways Salesforce makes that happen.
- Offer support everywhere and on any device. Connect with customers where they are — phone, email, SMS text, social media, webchat, web communities, messaging apps like WhatsApp, and more. Seamlessly switch conversations to any channel customers prefer to give them the best experience possible.
- Send immediate responses to show that you care. Let customers know that you’ve received their issue by sending them automatic updates and messages. Personalize responses with customizable templates that give customers an ETA on an answer, solution, appointment, or field visit.
- Auto-escalate important issues before they become emergencies. Add automatic workflows that flag key customers or concerns and forward them to managers by specific dates or times. Keep track of the status of critical service situations to prevent them from becoming nightmares.