Features Of Service Cloud

Salesforce is a CRM (Customer Relationship Management) service that is used to connect customers and their information. Salesforce provides many services like Sales Cloud, Service Cloud, Marketing Cloud, Salesforce IoT, Community Cloud, Data Cloud, Analytics Cloud, App Cloud, etc.

This tutorial will explain one of the services i.e. Salesforce Service Cloud in detail. The service cloud helps customers and makes them happy. Customers can be reached out through email, phone, chat, etc. Customers can be reached out by these ways called ‘Channels’.

Features Of Service Cloud

  • The service cloud platform can be used for managing all the cases that are assigned to an agent. It helps to prioritize tasks.
  • The knowledge base is one of the vital features. The interactions of customers are organized into the knowledgebase. This provides better issue resolution.
  • Provides real-time chat service through Live Agent feature.
  • Social customer service provides service in the social media platform and does not ask customers to visit separate web pages to interact.
  • Customer services are also managed through Salesforce1 which is the mobile platform. Through Salesforce1, customer services can be managed from any device and any place.
  • Service cloud communities are one of the features that help customers to help each other.

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