• Business Intelligence (BI) basically analyzes the previous data to find hindsight and insight to describe business trends. Here BI enables you to take data from external and internal sources, prepare it, run queries on it and create dashboards to answer questions like quarterly revenue analysis or business problems. BI can…

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Case management means organizing customer cases into one place and making sure they go to the right person, for the right answer, by the right time. Service Cloud does all that behind the scenes with automation tools. Service is easier, faster, and better with a little automation.

Maria checks out…

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Customers love having their problems solved quickly. Here are some ways Salesforce makes that happen.

  • Offer support everywhere and on any device. Connect with customers where they are — phone, email, SMS text, social media, webchat, web communities, messaging apps like WhatsApp, and more. Seamlessly switch conversations to any channel…

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TechGuy

TechGuy

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Tech enthusiastic, life explorer, single, motivator, blogger, writer, software engineer